Refund policy
NOTE:Our policy lasts 7 days after receiving the item. If 7 days have gone by since your receive, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unwashed, unaltered, undamaged, and all with original tags attached. please return the item in its original packaging if possible.
After we receive the item, we will exchange or refund the item at same price when purchased.
Please understand that shipping fee is not refundable. Buyer is responsible for shipping cost including return shipping fees.
We will not be held responsible for any damages or loss occurred during your return shipment process. We highly recommend that you use a postal service with a tracking option to track your return parcel.
Quality Issue & Wrong Items
We take responsible for the quality and service
If you receive items that are defective or damaged, which cause by non-human factor;
If you receive wrong items that are not your order.
Please contact us for confirmation with provided photos as proof.
We will take responsible for all the extra shipping cost.
For more information please contact us by email contact@aandastorey.com
To be eligible for a refund or exchange, your item must be unwashed, unaltered, undamaged, and all with original tags attached. please return the item in its original packaging if possible.
After we receive the item, we will exchange or refund the item at same price when purchased.
Please understand that shipping fee is not refundable. Buyer is responsible for shipping cost including return shipping fees.
We will not be held responsible for any damages or loss occurred during your return shipment process. We highly recommend that you use a postal service with a tracking option to track your return parcel.
Quality Issue & Wrong Items
We take responsible for the quality and service
If you receive items that are defective or damaged, which cause by non-human factor;
If you receive wrong items that are not your order.
Please contact us for confirmation with provided photos as proof.
We will take responsible for all the extra shipping cost.
For more information please contact us by email contact@aandastorey.com